Shops at Hilton Chicago

Arts & Artisans

Established in 1988, Arts & Artisans, LLC has grown to become the Midwest’s largest retailer of contemporary American crafts and jewelry today.  We search out the very best artisans from across North America, giving special consideration to those from the Illinois and greater Chicago area. Our selection criteria include both quality and value for the consumer. We strive to identify both emerging and mature artists and craftspeople whose creative visions produce truly unique works, yet have realistic pricing expectations. In this way, we make available really affordable art whose exceptional quality has the potential for appreciating in value over the years.

Our galleries provide a treasure trove of ideas for gift-giving, as well as for home and office decorating. While unique jewelry pieces are our most popular purchases, we also display an extremely wide range of fine craft offerings, including: art glass; ceramic and metal tabletop pieces; figurative and abstract sculpture and wall art; kaleidoscopes; turned wood creations and jewelry boxes; and men’s and women’s wearable’s from neckties and scarves to jackets and hats.

Hours of operation:
Open 7 days a week 9:30am-7:30pm
Opened until 9pm when hotel is at full occupancy and may close early on low occupancy days.

Contact information:
Located inside the Hilton Hotel south of the lobby:
Store #: 312-786-6224
Office #: 312-855-9220


Basia Hair Design and Spa

Basia Hair Design and Spa, established in 1985, enjoys a good reputation as a sophisticated metropolitan unisex hair salon. We offer a multitude of services including Hair Services, Hair Extensions, Nail Services, Skincare as well as Waxing.

Basia Hair Design and Spa is located on the lower level of the hotel.

Our experienced technicians are trained in Europe and have over 30 years of experience in the hair industry. Basia Hair Design and Spa designers have obtained advanced training in locations such as Paris, Rome and Warsaw.

Our clients include many long time high-profile individuals including numerous celebrities, politicians and business professionals from Chicago and the surrounding areas.

Hours of Operation:
Monday-Friday 9am-6pm
Saturday 9am-5 pm

Contact Information:
Call (312) 341-9047 for an appointment, or dial 4254 from your guestroom.

Corporate Concierge

At Corporate Concierge Services we design extraordinary service experiences for our guests. We pride ourselves in bringing the amenities of the hotel, and the great sights and experiences of Chicago, to life for visitors near and far. We are happy to help our guests design sightseeing strategies, secure dinner reservations, or accommodate requests big or small.

If there is anything that we can do to customize your Hilton experience, it would be our genuine pleasure. Do not hesitate to let us know how we can help you.

Hours of Operation:
Open daily from 7am-11pm

Dial extension 4151 from your guestroom


FedEx Office

Juggling a million details? FedEx Office® Print and Ship Center is located in the Hilton Chicago. Let the team members at the on-site FedEx Office® Print and Ship Center take a few things off your to-do list for your next big event with shipping, signs, banners, posters, tent cards, name tags, office supplies and window clings. Program pricing is available, and you can use your Master Account for billing. It’s that convenient with the FedEx Office® Print and Ship Center on-site.

Victoria Nuccio
Event Solutions Consultant- Hilton Chicago
312-663-1149 TEL
312-922-5240 FAX

More information
FedEx shipping instructions
To place an order

Landau Jewelers

Landau opened its first boutique in 1987 on Worth Avenue in Palm Beach, Florida. Now, with more than 60 store locations nationwide, Landau is the largest chain of elegant accessory boutiques in the world.  Whether in the Waldorf Astoria or The Mall at Short Hills in New York, The St. Regis on Union Square in San Francisco, or Caesars Palace and The Venetian in Las Vegas, each of our boutiques is most comfortable set amidst the world’s finest retailers: Armani, Bulgari, Prada, Hermes, Tiffany, etc.

The quality of our jewelry is so exceptional that we offer an unparalleled 100% Lifetime Guarantee.

Hours of Operation:
Monday:  7am-10pm
Tuesday – Saturday:  7am-11pm
Sunday:  9am-6pm

Contact Information:
Store phone:  (312) 786-6261


Russian Collection

Offering fine Russian gifts including collectable nesting dolls, figurines, art and unique jewelry.  Located on the lobby level of the hotel near Kitty O’Sheas, the Russian Collection is open from 10am-10pm daily.

In business since 1991, Russian Collection works under contract directly with artists based in Russia and all items are original works of art.

Hours of Operation:
10am-10pm, daily

Contact Information:
Rimma Brodetsky
Phone:  312-663-6547
Dial extension 6547 from your guestroom


Windy City News and Gifts

Come visit our Gift Shop, Windy City News & Gifts, located on the lobby level, next to Kitty O’Shea’s.  Windy City News & Gifts is a one-stop shop for all your travel necessities, including personal care items, electronics, newspapers, snacks, drinks, and more.  Also available is a wide assortment of t-shirts, postcards, and other souvenirs, as well as designer handbags, fashion jewelry and accessories.

Hours of Operation:
7am-10pm, daily

Contact Information:
Phone:  312-583-1123, or dial extension 4002 from your guest room